At Emrick’s Perfume, customer satisfaction is our priority. While we do not offer refunds, we provide store credit for eligible returns under specific conditions.
Kindly read our return and store credit policy carefully.
1. Eligibility for Returns & Store Credit. Customers may request a return under the following conditions:
- Wrong Item Received: If you receive a different fragrance from what you ordered.
- Damaged Product: If the perfume bottle arrives broken or leaking.
- Defective Spray Mechanism: If the nozzle or atomizer is faulty and prevents proper spraying.
Conditions for Returns:
- The item must be unused, unopened, and in its original packaging for non-defective items. - The request must be made within 24 hours of purchase.
- Immediate proof (clear photos and videos) must be provided upon receiving the order from the dispatch.
2. Non-Returnable Items
We do not accept returns or provide store credit for the following:
- Opened or used perfumes (for hygiene and authenticity reasons).
- Items purchased on sale or during promotional offers.
- Personalized or customized orders.
- Requests made after 24 hours of purchase.
- Returns due to allergic reactions, personal scent preferences, or gift-related dissatisfaction.
3. Return & Store Credit Process
Step 1: Submit a return request via WhatsApp within 24 hours of receiving your order. Include clear photos and videos as proof.
Step 2: Our team will review your request and respond within 24 hours with further instructions.
Step 3: If approved, you will need to send the item back to our store. Upon receipt and verification, we will issue a store credit of equal value, valid for 14 working days.
4. Shipping Costs & Responsibility
- If the return is due to our error (damaged, defective, or incorrect product), we cover the return shipping cost.
- If the return is due to customer preference or any non-qualifying reason, you are responsible for the return shipping cost.
For any return-related inquiries, please contact us via +234-906-598-8598 for prompt assistance.
Thank you for choosing Emrick’s Perfume !
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